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Shipping Information
At present we have the following shipping options available:
Registered Air Mail
This service is free! Orders are sent by Registered Air Mail. Delivery time to the USA is typically 10 business days after we have sent the order, though it can take longer.We guarantee delivery and, if necessary, we will reship your order for free.
We normally process your order within 24 hours but for backordered items or during peak activity periods it may take longer. You are provided with real-time order status
updates via our order status form, found on the left-hand side of the screen.
Our Shipping Guarantee: We guarantee delivery of your order directly to your door. If you have not received your package for any reason we will reship your package for free. If you contact us by e-mail with a valid order number we will promptly reply. Please know that our software prioritises your email and we will address the most urgent first. Please direct all questions to
our contact page.
Countries To Which We Do Not Ship:Presently we ship to every country in the world.
Return PolicyBy law, we regret that we are unable to accept returned pharmaceuticals. If your purchase is defective in any way, we will be pleased to replace it at no cost to you.
Refund PolicyRefunds are solely at our discretion. If you are not satisfied with the product or service provided, contact us immediately via email with your order number. We will investigate and work hard to resolve the issue to your satisfaction. Sometimes this can take up to 10 business days. If the matter cannot be resolved, we will issue refunds as necessary.
Cancellation PolicyWe debit your Credit Card only once we have shipped your order. Therefore, if you wish to cancel your order prior to us charging your card you will be able to do so without penalty. Once your order has been shipped we will be unable to cancel your order.
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For customer support, please call 1-866-978-4944, 7 AM - 9 PM EST Mon - Fri, 9 AM - 5 PM EST Sat - Sun or fax us at 1-800-876-0247.
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